Turn WhatsApp into your sales channel.
Merchat combines AI product discovery, native catalog messages, cart-ready WhatsApp journeys, flow-based checkout, and a commerce-manager layer for the team behind the conversations.
Chattylab
verified commerce assistant
View catalog
12 products ready in chat
Native WhatsApp catalog
Gift-ready picks
Festival Hamper
MPM
Premium Dates Box
SPM
WhatsApp Flow
Delivery Address
Koramangala, Bengaluru
Payment Preference
Address captured, payment choice saved, and the order is now ready for handoff.
Commerce Manager
Conversation outcome
New lead
A-2418
Cart value
Rs 2,130
Flow
Completed
Assignee
Sales ops
Operational timeline
Native WhatsApp catalog
Product discovery inside chat
Customers browse curated products, see pricing, and add items without leaving WhatsApp.
One conversation, one structured outcome.
The strongest idea from the Stitch exploration was the shift from messy manual chat to an operational flow. This section keeps that transformation front and center.
1. Customer Intent
A real WhatsApp enquiry comes in
Customers ask for products in their own words, including variants, delivery questions, and buying intent.
2. Structured Processing
Merchat organizes the conversation
The system understands intent, matches catalog context, and prepares the next action for lead capture or checkout.
3. Clear Outcome
The business gets a usable result
Each conversation becomes a structured lead, order, or ops workflow instead of another chat that gets lost.
Order #WA-2418 created
Address verified, payment step triggered, team notified.
Built for brands selling through WhatsApp.
Merchat is not framed as a generic chatbot. It is a WhatsApp-first commerce system designed to handle discovery, conversion, and operations in one structured flow.
AI Product Discovery
Help customers find products by category, size, color, price, or use case through natural chat.
Lead Capture & Routing
Turn WhatsApp enquiries into structured leads and hand the right conversations to your team faster.
Checkout Inside WhatsApp
Move into address capture, payment, and order confirmation without breaking the customer flow.
Order & Ops Visibility
Track follow-ups, orders, and business activity in a clearer system instead of scattered manual chat work.
Practical enough for day one, structured enough to scale.
Merchat is designed to help teams move from manual chat selling into a repeatable operating model without overwhelming the first touch.
Connect your catalog, product context, and WhatsApp setup.
Let customers browse, ask, and order through guided conversations.
Manage leads, orders, and follow-ups from one structured workflow.
A clear upgrade path from enquiries to full commerce.
The homepage keeps pricing light, but the packaging stays structured. The goal is to show low-risk entry and a visible path to Growth and Enterprise.
Starter
Catalog + enquiries
Growth
RecommendedOrdering + payments
Enterprise
Automation + analytics
Why brands use Merchat.
The commercial story stays simple: less manual chaos, more structure, and a stronger path from enquiry to order.
Start with enquiries or launch full WhatsApp commerce workflows with Merchat.
If your team is already handling product discovery, orders, or support on chat, Merchat gives that channel structure without making the experience heavier for your customers.